Found 4 article(s) for author 'Jorrit de Jong'

The State of Access in Cities: Theory and Practice

The State of Access in Cities: Theory and Practice. Jorrit de Jong, March 3, 2020, Book Chapter, “This chapter presents a framework to analyze access to rights and services in urban settings. Following De Jong and Rizvi’s (2008) definition of access as the match between societal commitment and institutional capacity to deliver rights and services and people’s capacity to benefit from those rights and services, the chapter examines the different dimensions that underpin access in urban settings. It argues that efforts to deal with the bureaucratic dysfunction that impedes access should be grounded in an approach that looks at context, system, agency and individual levels of analysis. Such conceptual approach highlights the adaptive nature of dealing with bureaucratic dysfunction to enlarge access to urban benefits, putting an emphasis on the role of leadership in innovating to make it possible. The chapter tests these propositions by examining examples of recent innovations to manage bureaucratic dysfunction and associated lack of access from cities across the world. Some lessons are drawn from the analysis: (i) leaders who can articulate the public value proposition, can enable the necessary legitimacy and can build operational capacity are a fundamental pillar of any effort, (ii) focusing in an agency or a narrow set of agencies may leave key stakeholders out, rendering efforts to increase access unsustainable, and (iii) engaging frontline workers has to be a central part of any effort, but it cannot fail to act at the context and societal level, so that the deeper forces inhibiting access to urban benefits are deactivated in the long term.Link

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State Capabilities for Problem-Oriented Governance

State Capabilities for Problem-Oriented Governance. Quinton Mayne, Jorrit de Jong, 2019, Paper, “Governments around the world are increasingly recognizing the power of problem-oriented governance as a way to address complex public problems. As an approach to policy design and implementation, problem-oriented governance radically emphasizes the need for organizations to continuously learn and adapt. Scholars of public management, public administration, policy studies, international development, and political science have made important contributions to this problem-orientation turn; however, little systematic attention has been paid to the question of the state capabilities that underpin problem-oriented governance. In this article, we address this gap in the literature. We argue that three core capabilities are structurally conducive to problemoriented governance: a reflective-improvement capability, a collaborative capability, and a dataanalytic capability. The article presents a conceptual framework for understanding each of these capabilities, including their chief constituent elements. It ends with a discussion of how the framework can advance empirical research as well as public-sector reform.Link

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The Art of Governing Through Questions

The Art of Governing Through Questions. Jorrit de Jong, Jack Goldsmith, March 25, 2019, Opinion, “When citizens ask mayors questions, they expect answers. Elected officials, in turn, want to be seen as strong leaders who are quick with solutions. Mayors are also tasked with putting out fires, both figuratively and literally, that directly affect the lives of their citizens.Link

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Dealing with Dysfunction: Innovative Problem Solving in the Public Sector

Dealing with Dysfunction: Innovative Problem Solving in the Public Sector. Jorrit de Jong, 2015, Paper. “Congressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today. In Dealing with Dysfunction, Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government—not only as a provider of services, but also as a catalyst for improved social outcomes—and a public comprised of clients, professionals, managers, and policymakers. Dealing with Dysfunction embarks on a conceptual, theoretical, and…” May require purchase or user account. Link

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